Overview

We developed a web-based platform for a moving services business, catering to individuals, businesses, and trade account holders. The system manages the entire removal process, from scheduling pickups to payment, while addressing multiple user roles, fraud prevention, and ease of use. Features include job verification, item reposting, and trade account management.

Key Challenges

• User Roles: Supporting individuals, businesses, and admins with specific requirements.
• Real-Time Operations: Real-time scheduling, notifications, and secure payment processing.
• Verification & Security: Fraud detection, job verification, and document validation.
• Admin Tools: Advanced reporting and operations management.
• User-Friendly Design: Simplified navigation and mobile optimization.

Solution

• Collector Flow: Job scheduling, QR code scanning, payment holds, and missed pickup notifications.
• Re-Use Case Feature: Promoting sustainability by allowing item reposting.
• Trade Account Management: Multi-location operations and child account delegation.
• Individual User Pickup: Easy handling of smaller, single-item moves.
• Location A to B Moves: Distance calculation, item details, and scheduling flexibility.
• Security & Verification: Document checks, email/phone verification, and fraud alerts.
• Admin Dashboard & Reporting: Comprehensive tools for tracking performance, finances, and user activity.

Results & Impact

The platform has transformed the moving services process, delivering secure, user-friendly, and scalable solutions for individuals and businesses alike.

• Efficiency Boost: Real-time updates and automated processes improved job completion.
• Increased Trust: Secure payments and fraud prevention enhanced user confidence.
• Scalability: Multi-location and real-time capabilities support growth.